Overview
WhatsApp Business API flows that qualify leads, answer common questions, and book appointments automatically — with clean handover to a human when it matters.
In our markets buyers message on WhatsApp, then wait hours for a reply and buy elsewhere.
What you get out of it
- Instant, on-brand responses to enquiries around the clock
- Qualified leads pushed straight into your CRM or sheet
- Clear escalation rules so humans handle the high-value conversations
Typical timeline · 2–4 weeks
What's included
- Flow design
- WhatsApp Business API
- CRM integrations
- Support & handover
How we work
01
Discovery
Conversation audit: what people ask and where deals are lost.
02
Direction
Flow design, qualification logic, and escalation rules approved.
03
Build
WhatsApp Business API setup, build, and CRM integration.
04
Launch & handover
Testing with real enquiries, launch, training, and handover.
FAQs
Questions we get asked.
Do I need a new number?
Not necessarily — an existing number can be migrated to the Business API.
What about messaging fees?
Meta conversation fees are billed by Meta directly and are separate from our build fee.
Can WhatsApp enquiries be added to our CRM automatically?
Yes, where the CRM exposes a suitable API or supported connector. We map consented lead fields, conversation status, ownership and follow-up steps without sending unnecessary personal data.
When does automation hand a conversation to a person?
We agree escalation rules before launch, such as purchase intent, complaints, sensitive questions, low-confidence answers or an explicit request for a human.